Last updated: [15/01/2025
Bee Squared (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our IT support services or interact with our website. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.
1. Information We Collect
1.1 Information You Provide to Us
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Billing address, payment method details (e.g., credit card information), and transaction history.
- Service Information: Details you provide about your IT systems, devices, or issues requiring support.
1.2 Information We Collect Automatically
- Usage Data: IP address, browser type, operating system, referring URLs, and interactions with our website or support portal.
- Device Information: Information about the devices you use to access our services.
- Cookies and Tracking Technologies: We use cookies to enhance your experience and gather information about your usage patterns. Please refer to our [Cookie Policy] for details.
1.3 Information from Third Parties
We may collect additional information about you from third-party sources, such as public databases or partners, to enhance our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide IT support services, troubleshoot issues, and improve system performance.
- Communication: To respond to inquiries, provide updates, and send important notices.
- Billing and Payment: To process transactions and maintain financial records.
- Security: To protect our systems, services, and clients from fraud, unauthorized access, and other security risks.
- Analytics and Improvements: To analyze usage trends and improve our offerings.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
- With Service Providers: Third-party vendors who assist with payment processing, data storage, and other business operations.
- For Legal Reasons: If required by law, to protect our rights, or in response to a legal request.
- With Consent: When you explicitly authorize us to share your information.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once retention periods expire, we securely delete or anonymize the data.
5. Your Rights
Depending on your location, you may have certain rights under data protection laws, including:
- Accessing, updating, or deleting your personal information.
- Restricting or objecting to the processing of your data.
- Requesting a copy of your data in a portable format.
- Withdrawing consent to data processing (where consent is the basis for processing).
To exercise your rights, please contact us at [Insert Contact Email].
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take precautions to protect your own data.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Bee Squared SW LTD
Exeter Road, Exmouth, EX8 1PN
Email: admin@beesquared.co.uk
Phone: 0333 00 22 586
